Recently we received several reports about false positives by Microsoft Outlook junk email filter. It erroneously puts new ticket messages into junk folder. Out study shows that the following clause triggers this action:
We will respond immediately after processing your inquiry.
We suggest replacing it with something neutral, like
Sincerely,
The new ticket template may be found under templates […]
Bug fixes.
– mailbox.cgi fails to parse MIME multipart messages if boundary string contains special characters ‘+’, ‘*’, ‘(’ or ‘)’. The mailboxpro.cgi was not affected.
New features.
– Support for page caching feature introduced in version 2.20. Older versions of mailbox.cgi and mailboxpro.cgi do not purge page cache on new ticket submission. As a result […]
Bug fixes.
– Internal Server Error when running setup script for the first time. This error affected new installations only.
New features.
– Autoresponder control. When a customer submits new ticket or message, the help desk sends a confirmation email. Although it is a good practice to confirm a receipt of inquiry, there are also some implications involved:
1) […]
New in this release: Reports. Date range filter. Page cache.
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