http://www.unitedwebcoders.com code & advice for online entrepreneurs Fri, 12 Oct 2007 07:49:05 +0000 http://backend.userland.com/rss092 en New features. – Simplified markup editor New module Message Editor - allows to edit or delete ticket messages. Download Trouble Ticket Express http://www.unitedwebcoders.com/2007/10/12/23/ New features. – Unicode support – Operator permissions: ticket deletion, transfer, read-only – Verification code (captcha) feature does not require GD Library – Notification messages now include file attachments (the feature is optional, may be specified separately for customer side and internal messages, the feature is disabled in demo) – Sticky custom field values for ... http://www.unitedwebcoders.com/2007/09/10/22/ New features. – Multipart (HTML and plain text) email messages – Group operations to allow closing, deleting and assigning multiple tickets – Message preview for proof reading – Loadable dictionary (CSV file) to allow easy translations to foreign languages – Read-only access option for an operator – Access verification image (aka captcha) to prevent spam submission ... http://www.unitedwebcoders.com/2006/09/11/21/ Recently we received several reports about false positives by Microsoft Outlook junk email filter. It erroneously puts new ticket messages into junk folder. Out study shows that the following clause triggers this action: We will respond immediately after processing your inquiry. We suggest replacing it with something neutral, like Sincerely, The new ticket template ... http://www.unitedwebcoders.com/2006/02/02/20/ Bug fixes. – Internal Server Error when running setup script for the first time. This error affected new installations only. New features. – Autoresponder control. When a customer submits new ticket or message, the help desk sends a confirmation email. Although it is a good practice to confirm a receipt of inquiry, there ... http://www.unitedwebcoders.com/2005/11/30/18/ New in this release Reports. Categories supported: New ticket submission. Current info and trends as bar charts for last 12 months, ... http://www.unitedwebcoders.com/2005/11/25/12/