United Web Coders

The pop2pipe.cgi script now supports SSL encrypted connections and nonstandard (other than 110) ports. The feature requires Mail::POP3Client library installed on your server.

The updated 3.0 Trouble Ticket Express package is available for download:
download help desk software
The update includes the following bug fixes:
- The ticket browser next/prev links do not work if custom fields or inventory item are specified in filter condition.
The file to be replaced is TTXDesk.pm. The update is drop in, no templates were affected.

New features.
– Simplified markup editor
New module
Message Editor - allows to edit or delete ticket messages.
Download Trouble Ticket Express

New features.
– Unicode support
– Operator permissions: ticket deletion, transfer, read-only
– Verification code (captcha) feature does not require GD Library
– Notification messages now include file attachments (the feature is optional, may be specified separately for customer side and internal messages, the feature is disabled in demo)
– Sticky custom field values for contact form (optional)
– Operator selector […]

New features.
– Multipart (HTML and plain text) email messages
– Group operations to allow closing, deleting and assigning multiple tickets
– Message preview for proof reading
– Loadable dictionary (CSV file) to allow easy translations to foreign languages
– Read-only access option for an operator
– Access verification image (aka captcha) to prevent spam submission by web form bots
– IP […]

Recently we received several reports about false positives by Microsoft Outlook junk email filter. It erroneously puts new ticket messages into junk folder. Out study shows that the following clause triggers this action:
We will respond immediately after processing your inquiry.
We suggest replacing it with something neutral, like
Sincerely,
The new ticket template may be found under templates […]

Bug fixes.
– Internal Server Error when running setup script for the first time. This error affected new installations only.
New features.
– Autoresponder control. When a customer submits new ticket or message, the help desk sends a confirmation email. Although it is a good practice to confirm a receipt of inquiry, there are also some implications involved:
1) […]

New in this release: Reports. Date range filter. Page cache.