Microsoft Outlook Junk E-Mail Filter
Recently we received several reports about false positives by Microsoft Outlook junk email filter. It erroneously puts new ticket messages into junk folder. Out study shows that the following clause triggers this action:
We will respond immediately after processing your inquiry.
We suggest replacing it with something neutral, like
Sincerely,
The new ticket template may be found under templates folder, the file name is newticket.txt.
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