United Web Coders

New in this release

• Reports. Categories supported:
  • New ticket submission. Current info and trends as bar charts for last 12 months, 12 weeks and 30 days.
  • Operator performance analysis.
  The bar chart feature does not require external graphics modules.
• Date range filter. Allows specifying date range in search query.
• Page cache. All pages related to operator interface are cached on a server. On a cache hit the script does not even need to connect to database. The feature provides performance improvements for ticket search, browsing and reporting operations. The caching is enabled by default, to disable remove line usecache=1 from ttxcfg.cgi. The default cache timeout is 180 seconds. Since cache is being purged on each and every database update, the 3 minutes timeout is rather aggressive value and is to be increased in the future releases. To adjust edit line #31 (my $maxage = 180;) of TTXCache.pm.

Optional modules affected: Layout Designer, SQL Server, MySQL.
Download Trouble Ticket Express

This entry was posted on Friday, November 25th, 2005 at 5:49 am and is filed under Trouble Ticket Express. You can follow any responses to this entry through the RSS 2.0 feed. Responses are currently closed, but you can trackback from your own site.